Facility Executive (Soft Services) - NCR

Department Facility

Designation Executive /Senior Executive Facility (Soft)

Location NCR

Reporting To Facility Manager

Role & Responsibilities

• Prioritize and manage all facility-related requirements to ensure smooth day-to-day operations.
• Oversee daily property operations in coordination with the Facilities Manager and Assistant Facilities Manager, ensuring administrative functions, security, and facility services are delivered effectively.
• Drive continuous improvement across facility operations and service delivery.
• Monitor facility supplies and inventory to ensure adequate stock levels; manage supply and service contracts as approved by clients.
• Proactively identify and mitigate operational risks by participating in emergency evacuation procedures, business continuity planning, and health & safety reviews.
• Take ownership of client satisfaction by addressing escalations, resolving operational challenges, and identifying opportunities to enhance service quality.
• Ensure adherence to key performance indicators (KPIs) and service-level agreements (SLAs).

Operational & Site Management

• Conduct routine site rounds and inspections of critical areas.
• Track, monitor, and ensure timely closure of tickets within defined SLAs.
• Manage on-site vendors and service providers.
• Coordinate closely with the Landlord (LL) team and Site Facilities Management (FM) team for daily operational activities.
• Plan, prepare, and manage Bills of Quantities (BOQs) for materials, as required.
• Manage manpower deployment, shift allocations, and workforce movement.
• Oversee inventory and store management, ensuring accurate records and availability.
• Ensure facility checklists are updated and maintained regularly.
• Issue work permits and maintain proper documentation and records.
• Carry out daily observations, follow-ups, and closure of identified issues.

Reporting & Compliance

• Prepare and maintain daily, weekly, and monthly operational and administrative reports.
• Track and manage energy consumption data and related reporting.
• Organize and manage weekly and monthly FM and LL MOMs (Minutes of Meetings).
• Align manpower and vendor deployment as per the 52-week Planned Preventive Maintenance (PPM) calendar.
• Conduct regular SS team briefings to ensure alignment and compliance.

Work Schedule

• Role involves shift-based responsibilities with 6 days working.

Skill Set required

• Strong knowledge of property and facility operations.
• Demonstrated working knowledge of occupational health and safety standards, with a client-centric approach to operations.
• Proven experience in team management, including supervising, coordinating, and motivating cross-functional teams.

Experience (Years) required

Minimum 4 years of relevant experience

Qualification

Graduate / Hotel Management Graduate