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Soft Services Executive - Job Description

The Soft Services Executive will oversee and manage all soft facility management services across a 1.5 lakh square feet facility, ensuring optimal operational efficiency, cost-effectiveness, and service quality delivery.

Key Responsibilities

Service Management & Operations

Manage housekeeping operations across 1.5 lakh sq. ft. including offices, common areas, restrooms, cafeteria and shop floors
Oversee services including access control, visitor management,
Coordinate landscaping and exterior maintenance services
Manage catering services, pantry operations, and vending machine services
Supervise pest control, waste management, and recycling programs

Vendor Management

Manage soft service vendors and contractors
Negotiate service contracts and ensure SLA compliance
Conduct regular vendor performance reviews and audits
Coordinate vendor schedules and resource allocation
Ensure vendor compliance with safety and quality standards

Team Leadership

Supervise soft services staff (housekeeping, pantry support staff)
Conduct training programs and skill development initiatives
Manage staff scheduling, attendance, and performance evaluations
Ensure adequate staffing levels across all shifts

Budget & Cost Management

Monitor and control operational expenses
Prepare monthly cost reports and variance analysis
Identify cost optimization opportunities
Approve invoices and process payments

Quality Assurance & Compliance

Implement and maintain service quality standards
Conduct regular facility inspections and audits
Ensure compliance with health, safety, and environmental regulations
Manage client complaints and service improvement initiatives
Maintain ISO certifications and other quality standards

Technology & Innovation

Utilize data analytics for performance monitoring

Required Qualifications

Education & Experience

Bachelor's degree in hotel Management, or related field
5-8 years of experience in facility management or soft services
Minimum 2 years in supervisory/management role
Experience managing large facilities (>1 lakh sq. ft. preferred)

Technical Skills

Knowledge of soft services operations and best practices
Understanding of safety regulations and compliance requirements
Proficiency in FM software and MS Office Suite
Budget management and financial analysis skills
Vendor management and contract negotiation experience

Soft Skills

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making capabilities
Customer service orientation
Ability to work under pressure and manage multiple priorities

Reporting Structure

Reports to: Facility Manager/AFM Manager
Manages: Soft Services Supervisors, Vendor Managers
Coordinates with: Hard Services Team, Client Representatives, Corporate Teams

Working Conditions

Full-time position with occasional extended hours

Location:

On-site –Lucknow, UP

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Facility Executive - Soft Services

JLL

Job Description