Facility Executive, Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities

• Monitoring of Housekeeping related activities
• Arrangement of all consumables and supplies for Client / any visits
• Preparing the Daily/Weekly and Monthly reports
• Interacting with the service & supply vendors.
• Undertake daily facility rounds and find out snags and raising proactive tickets for the same
• Effectively manage service provider teams to ensure an on time deliverable system.
• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
• Indenting the requirements with suppliers.
• Pest control management.
• Indoor plant management
• Conduct weekly physical inventory for stock management and raise IMT requests
• Monitoring Corrigo tickets for closure.
• Track vendor staff attendance
• Coordinate  & support office renovation and refurbishment activities
• Support Asst. Facility manager to forecast the regular & monthly spends for the month and adhere to the same
• Support in procurement process for regular and ad hoc soft services activities
• Keep a track of contract renewals and support Asst. Facility manager for the renewal process for principle vendors
• Coordinate with the vendor’s to receive monthly invoices on time.
• Coordinate for quarterly NDC’s for principle and non principle vendor.
• Provide a training to the onsite team equipment’s procedure & implementation
• Recommend continuous quality improvement practices
• Training for vendor staff to be planned on monthly basis

Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• Proactively understand the customers/ employees needs and act on them before being requested
• Maintain high standards of housekeeping of facility
• Improvements in the office aesthetics and operations as per need

Finance Management

• Accurate billing and invoicing
• Adherence to the monthly forecast
• Invoice management.

Procurement & Vendor Management

• Work on getting quotations as per site need
• Sharing indents for monthly material supply
• Zero out of stock  situation

Other Key Activities

• Collecting all documents from the vendor for compliance audit
• Developing interesting & fun user engagement activities
• Signage / Poster making for site awareness.
• Managing ad hoc vendors.

Key Performance Measures

Compliance with service provision as detailed in the contract.

Compliance with the Health and Safety responsibilities.

High Customer Satisfaction rating as measured in regular surveys.

Compliance with Best Practice documentation.

Pursue continuous improvement

Reporting requirement

Prepare and collate IFM reporting as required and on a timely basis.

Prepare and collate Finance report as required and on a timely basis.

Prepare, track vendor cost as required for reporting.

Requirements

Any Graduate with 2+ yrs of min exp in facility management

Personal Effectiveness

Provide an effective contribution to the team’s delivery.

Contributes via regular feedback, to the overall performance of the delivery team.

Works towards individual targets, monitor and manages individual performance.

Proactive and self-starter & Team player

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.