Facilities Manager

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Role Summary

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as

detailed in the scope of works section of the contract and will report to Hub Lead. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.

The FM will provide operational leadership and ensure the account objectives are met in the

Region. The role will have functional accountability for an assigned number of the Client Sites

and the jobholder is responsible for all aspects of client and tenant satisfaction.

The FM is responsible for working directly with the local client to ensure a thorough

understanding of their objectives and the implementation of acceptable property-specific

operating strategies that achieve these required standards. Once developed the FM must

oversee the implementation of all approved initiatives and programs, by managing and

coordinating the efforts of the FM team (e.g. service providers, contractors, and building

employees) to achieve the goals

Responsibilities

• Assist Hub lead in service delivery in accordance with client KPIs and SLA

• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

• Ensuring an adequate supply of materials and services for the proper operation of the buildings

• Coordinate with the Business Units on smooth operations

• Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld

• 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.

• Cross functional coordination

• Innovation towards workplace excellence

• Create amazing User experience at the workplace and by creating user friendly processes.

• Manage the Ticket Management tool for the respective site and reach the KPI goals.

• Have a varied and creative thought process on various services and supplies for the users and site operations.

• Assist in space planning for the site and have knowledge on the site ops.

• Customer needs to be the priority factor and empathy towards the services is highly required.

• Work hand in hand with inter and intra functional teams for smooth transactions.

• Supervises engineers and maintenance staff including hiring, training, personnel development.

• Manages Engineering operational accounts for buildings as required

• Assists in maintenance/engineering issues as required

• Recommends/implements improvements for preventive maintenance programs on an on-going basis

• Develops/maintains effective Asset specific maintenance and safety procedure manuals and enforces compliance

• Inspect facilities and equipment to determine extent of service and equipment required.

•  Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, the management plan and/or management services agreement.

• Administers all equipment and construction warranties with respect to defect liability period.

• Coordinates development of and/or maintains the as-built drawing library

• Responds quickly to emergency situations (i.e. fire, evacuation, equipment failure, etc.) and customer concerns

• Implements and administers inventory control programs/purchase parts and supplies

• Develops specifications and assists in solicitation and administration of maintenance/repair service contracts

• Ensures compliance with applicable codes, regulations, government agency and company directives as relates to building operations

• Supervises maintenance staff; and assign and monitor maintenance projects for them

• Conducts regular inspections of operating mechanical, electrical and equipment systems;

• Provides for quality assurance by creating and implementing preventive maintenance

• Maintain engineering reports

Risk Management

• Ensure full compliance with all local and governmental regulations and legislations

• Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained

• Adhere to escalation and incident reporting procedures

People Management/ Engagement

• Ensure high staff morale, trust and work ethics

• Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff

• Ensure an environment that supports teamwork, co-operation and performance excellence within team

Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service

• Build and develop effective client / stakeholder relationships across multiple levels of the organization

• Provide a cooperative environment with client and customers, ensuring  high levels of engagement

• Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service

• Proactively understand the customers/ employees needs and act on them before being requested

• Proactively engagement with client, internal and stakeholders of client to manage the entire operations as per agreements.

Finance Management

• Preparation of site operational budget for the financial year

• Forecast of monthly & quarterly expenses

• Adherence to the budget forecast and spend.

• Approvals in the JLL Finance tools.

• Invoice management.

Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget

• Approvals of PO’s

• Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

Other Key Activities

• Developing interesting & fun user engagement activities

• Cross site audit

• Overall control of site ops for a 24/7 site

• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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