Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Facilities Manager at JLL, you will oversee comprehensive low-side soft services operations while ensuring exceptional client satisfaction and operational excellence. This dynamic role combines hands-on facility management with strategic planning, requiring you to maintain high housekeeping standards, manage vendor relationships, and deliver cost-effective solutions. You will serve as the primary point of contact for facility-related escalations while driving continuous improvement initiatives that support our client's business objectives and contribute to JLL's reputation for delivering transformative real estate solutions.

What your day-to-day will look like:

• Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and oversee low-side soft services operations
• Monitor and manage Priority Calls with immediate response, ensuring all trouble tickets are closed within established SLAs and timelines
• Coordinate with vendor partners through monthly connects and analyze scorecards to continuously raise performance standards
• Oversee specialized facility services including mailroom, medical room, ambulance services, and mothers' room facilities
• Prepare and manage budgets, submit monthly and quarterly business reviews, and ensure timely invoice submissions and payment clearances
• Handle emergency situations, coordinate business unit moves with space management teams, and support events management for both planned and ad-hoc requests
• Manage inventory, stores, and reorder levels while ensuring no stock-out issues and optimizing supply chain efficiency.

Required Qualifications:

• High school diploma or graduate degree
• Minimum 4 years of experience in facilities/property management, hospitality, or related field
• Strong knowledge of technology applications and demonstrated organizational skills
• Excellent verbal communication skills with detail-oriented approach and prioritization abilities
• Proven customer service experience with ability to interact effectively with diverse client staff
• Ability to work independently with minimal supervision and handle stressful situations effectively
• Demonstrated experience with client reporting and report preparation.

Preferred Qualifications:

• Experience with continuous improvement initiatives and process optimization
• Knowledge of compliance requirements and statutory norms for facility management
• Familiarity with vendor management and performance scorecards
• Experience supporting finance teams in budget preparation processes
• Background in emergency response procedures and medical emergency protocols
• Proficiency with facility management technology tools and inventory management systems
• Experience coordinating with procurement teams and managing supply chain operations.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.