Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Facilities Coordinator cum front office executive

ROLE AND RESPONSIBILITIES

The Facilities Coordinator will assist the Facilities Manager/Assistant Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.

MAJOR RESPONSIBILITIES

Client/Stakeholder Management

Provide superior customer service to meet on-site client’s expectations

Procurement & Vendor Management

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required

Finance Management

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Ensure prompt and accurate management of purchase orders in JDE

Health & Safety Management

Conduct regular audits to ensure safety procedures on site are in place and working

Assist in carrying out safety procedures when needed

Site Operations Management

Assist in the implementation of Industry Best Practice operations

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

Seek ways to constantly reduce costs and improve operational standards

Maintain premises in neat and good working condition at all times

Maintain duplicate office keys in good order

Assist with receptionist coverage from time to time

Provide FM support for meeting room bookings where required

Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock

Risk Management

Assist in the implementation and management of property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.

Ensure personal preventability and dress in the assigned uniform

Receive, inform, guide visitors including co-ordination with employees

Responsible for maintaining the telephone registers including call tracking

Preparation of database of Client contacts and updating

Responsible for maintenance and upkeep of front office

Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities

Provide assistance to the Help Desk as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Develop the necessary policies and procedures required for all functions within the scope of Reception

To act as a back-up to Help Desk in case of emergency / requirement

Responsible for ensuring availability of magazines/ brochures and (Client) directory signage

Co-ordinate for flower arrangements

Assist in utilization of conference rooms

Co-ordinate with Facility team for event management

ACCOUNT SPECIFIC RESPONSIBILITIES (Mumbai)

• Time Management
• Leave Management
• Grooming Standard (Uniform is Mandatory)
• Incident Management
• Vendor Purchase Orders
• Vendor Invoices and Payments
• Corrigo Tickets Reactive and Planned workorders completion on time
• Facilities Management (Soft & Technical Services)
• JLL & Client Reports
• MMR/QBR
• Innovations
• Glidepath Savings Contribution
• Meets client KPI
• Minor Projects
• Vendor & JLL Compliance
• Landlord Coordination

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.