F&A - Collections Specialist - Business Analyst!,
Genpact
0 - 3 years
Bengaluru
Posted: 18/06/2025
Job Description
Responsibilities
Contact delinquent customers via email, telephone and remind them of overdue payments.
Review account histories to determine appropriate collection strategies.
Negotiate payment plans or settlement agreements to facilitate account resolution.
Monitor and follow up on payment arrangements to ensure compliance.
Document all collection activity accurately in the system.
Escalate accounts as necessary, including handing over to legal or external collection agencies.
Reconcile accounts and resolve billing disputes that may impact collections.
Resolving disputes by coordinating with internal teams and maintaining clear communication with customers.
Maintain a high level of professionalism and customer service in all interactions.
Stay updated on relevant laws and regulations related to debt collection.
Generate reports on collection activities and status of accounts.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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