EYP-EMS-Manager

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Job description

GDS EY-P QRM

Position title – Manager

Team background – EY-P QRM team is responsible to ensure that all professionals consistently adhere to the essential Data Protection, Independence, and Regulatory guidelines and mandates. dedicated to establishing robust protocols and providing comprehensive guidance to our professionals. We actively develop and implement protocols and best practices that align with regulatory requirements, ensuring that our teams maintain the highest standards of compliance and ethical conduct.

Position – The individual will be responsible for driving compliance across all competencies within EY-P and will be the primary POC for professionals seeking guidance on QRM matters.

Technical responsibilities

Data Protection, Risk and Compliance (DPRC):

• Develop core understanding of the firm and service line structure and their QRM policies, guidelines and mandates
• Monitor adherence to Data Protection, Independence, and Regulatory guidelines and mandates, ensuring all team members comply with established standards
• Educate professionals on various DPRC matters by conducting training sessions and drafting communications
• Understand business requirements and revise/establish firm policies/protocols to facilitate business requirements, at the same time mitigating risks
• Act as DPRC subject matter expert to the business teams seeking guidance on various matters
• Analyze compliance data to identify trends and proactively propose innovative solutions for better compliance rates across various Quality matrices
• Provide support to the business teams and Leadership during internal audits by preparing necessary documentation and facilitating auditors’ meetings/discussions
• Actively coordinate between Data Protection Team and the business teams in case of any data breaches, ensuring proper corrective actions are taken
• Leverage technology and GenAI to streamline compliance processes and enhance reporting capabilities
• Maintain records of compliance activities, incidents, and resolutions, to transparently report to the Service Line Quality Leader
• Actively engage with other service lines to gather insights on the practices run by them and identify areas for improvement

Service Quality (SQ):

• Develop, implement, and maintain service quality protocols and procedures across all competencies
• Collaborate with cross-functional teams, SMs and PPEDs to gather quality metrics data and inputs
• Analyse metrics data to track performance and drive continuous improvement initiatives
• Prepare and present reports on quality metrics to senior management
• Support continuous improvement projects aimed at enhancing service quality
• Proficiency in data analysis and quality improvement methodologies such as Six Sigma or Lean
• Train and mentor team members on quality standards, policies, and best practices

Qualifications/requirements:

• Postgraduate with at least 8 years in risk management and / or quality function of Big 4’s.
• Candidates with exposure to working in cross cultural environment is essential
• Good communication and analytical skills
• Impressive stakeholder management skills
• Good working knowledge of MS Office

Professional attributes

Analytical skills

• Strong problem-solving abilities
• Clear, logical thinking
• Proactive approach to problem solving
• Ability to conceptualize and break down complex issues into actionable tasks
• Attention to detail

Organizational skills

• Plans and organizes work effectively
• Handles various tasks of differing complexities simultaneously
• Appreciates interplay of short-, medium-, & long-term deadlines
• Informs others (manager & team) of activities regularly and apprises regarding progress / delays
• Ensures on-time delivery on all tasks

Communications skills

• Strong English writing (direct, concise, informative, proper tone)
• Excellent presentation skills (logical, to-the-point)
• Articulates issues / observations clearly
• Ability to voice his / her questions, opinions and concerns productively

Interpersonal skills

• Connect well with clients, senior management / leadership and team members
• Interpret counterparty's needs / preferences
• Appreciate matters from another's perspective
• Maintain calm & professional demeanor in dynamic environment
• Provide and receive feedback effectively
• Share knowledge

Personal attributes

Fundamentals

• Strong work ethic
• Deep sense of personal accountability
• High standard of integrity
• Dependable
• Flexible

Motivation

• Self-motivated
• Works effectively with minimal direction
• Adapts to changing business requirements; comfortable with being uncomfortable

Attitude

• Positive attitude
• Creates a healthy, constructive workplace environment
• Team oriented
• Collaborative mindset
• Builds and leverages relationships

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