Expert Technical Support Specialist

Job Opportunity

We are seeking a seasoned technical professional to join our support team in providing exceptional customer experiences and mitigating risks.

• Deliver top-notch technical support to customers through prompt responses to inquiries and effective management of escalations via various communication channels.
• Collaborate with account managers to tailor-made customer experiences, identify potential risks, and develop proactive solutions.
• Identify complex issues before they escalate and work closely with developers to reproduce problems and implement lasting solutions.

Key Requirements:

• Prior experience working with Endpoint Security software is highly desirable.
• Familiarity with SIEM systems is essential.
• In-depth understanding of SIEM functionality is required.
• Experience in creating custom data collections and parsing data is necessary.
• Proficiency in integrating and implementing SIEM systems is crucial.

This role offers a dynamic work environment prioritizing customer success and innovation. Benefits include a competitive compensation package and opportunities for growth and professional development.