Expert Support Engineer

Scope

To provide expert-level technical support for BlueYonder Warehouse Management System (WMS), ensuring high availability, reliability, and performance optimization. The role involves root cause analysis, performance monitoring, collaboration with cross-functional teams, and continuous improvement of support processes.

What you will do:

• Technical Support: Provide expert-level technical support for BlueYonder WMS, addressing complex functional and technical issues to ensure high availability and reliability.
• Root Cause Analysis: Lead the analysis of a critical incidents and work with multiple stakeholders, internal and external teams to perform root cause analysis, and suggest/implement preventive measures to avoid recurrence.
• Performance Optimization: Monitor and optimize system performance, identifying and resolving bottlenecks to enhance efficiency and stability.
• Collaboration: Work closely with development, operations, and other cross-functional teams to ensure seamless integration and support of BlueYonder WMS.
• Continuous Improvement: Proactively identify areas for improvement in the support process and contribute to the development of best practices and tools.
• Customer Interaction: Engage with customers to understand their needs, provide timely updates, and ensure a high level of customer satisfaction.

What we are looking for:

• Experience: Minimum of 10 years of experience in supporting BlueYonder WMS or similar warehouse management systems with a strong functional background.
• Technical Skills: In-depth knowledge of BlueYonder WMS, including configuration, customization, and troubleshooting. Proficiency in SQL, scripting languages, and relevant monitoring tools.
• SRE/DevOps Skills: Bonus skills in Site Reliability Engineering or DevOps, including experience with CI/CD pipelines, automation, and cloud platforms.
• SaaS Experience: Experience working with SaaS organizations and managing applications on Microsoft Azure.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to handle complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively in a collaborative team environment and manage multiple priorities.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.