Experience Research Senior Associate

Join us to elevate user experiences through innovative analytics and research.

As a Experience Research Senior Associate at JPMorgan Chase within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in quantitative research methods, data analysis, and analytics, you will identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job Responsibilities:

• Conduct and execute research studies using surveys, experiments, and log data analysis.
• Analyze and identify patterns and trends in data, providing actionable recommendations to improve customer experience.
• Collaborate with stakeholders to ensure the integration of CX metric and UX research insights into product development.
• Contribute to the creation and refinement of research and measurement strategies, connecting work to business goals and success metrics.
• Stay current with industry trends and incorporate them into team practices.

Required Qualifications, Capabilities, and Skills:

• Masters or doctoral degree in relevant fields such as social sciences, data science, or computer science.
• 3+ years of experience in quantitative user experience research or UX analytics.
• Proficiency in quantitative research and data analytics, including survey and log data analysis.
• Advanced proficiency in SQL with large-scale data warehouse platforms.
• Advanced programming skills in Python for data wrangling and transformation.
• Experience with data ETL using Python and SQL.
• Experience with version control using GitHub, Bitbucket, Git, or Mercurial.
• Expert/native level proficiency in English across oral and written communication.

Preferred Qualifications, Capabilities, and Skills:

• Advanced understanding of survey research methodology.
• Experience with experimental design, particularly A/B testing.
• Experience building interactive dashboards with tools like Tableau or Looker.
• Experience developing code-based data visualizations in Python or R.