Experience Excellence [2-5 yrs]

About us

Ever wanted your household to take care of itself, and not make you do all the work needed to keep it running? For you to not feel like an assistant to your maid and cook?

At Curious we are building a technology first home manager that makes your life effortless. We exist to make your household be taken care of, without you ever having to pick up your phone. Your household says it and our product gets it done.

Role Description

You set the bar for the quality of service we provide. Think Oberoi, Taj, Emirates & aim to surpass it. You will own household experience end-to-end, handle high-stakes requests and service recovery, coach the frontline team, and define the standards that shape how we serve households.

What you'll do:

Set the bar for great service:

Youll define what "impeccable service actually looks like in our world. Not just solving requests, but making people feel genuinely heard and cared for; even when the answer is no.

Own household, end to end:

Youll manage a cluster of households, coordinating everything they need day to day. From routine asks to strange, last-minute requests, you stay calm and in control.

Handle the hard stuff, with grace:

Youll lead difficult conversations, escalations, and service recovery moments. When something goes wrong, you know exactly how to turn that tension into an *aha! moment* and build trust.

Build repeatable systems:

When you crack a tricky problem or find a creative workaround, youll document it. Your solutions become repeatable & scalable systems others can learn from.

Guide the frontline team:

Youll guide a handful of junior folks, helping them develop a true hospitality mindset. You lead by example: how you speak, think, show up & solve tricky situations. This sets the culture with which we service our users.

Improve the machine:

Youll spot gaps in experience, flag them early & take initiative to solve them. Your feedback helps the team prevent issues, not just react to them.

Who were looking for:

• 25 years of experience in a 5-star hotel concierge or front office OR 2-5 years of experience in a customer facing role in a top-tier airline.
• Proven ability to handle complaints and recover difficult service situations.
• Strong judgment. You know when to apologize, compensate, explain, or escalate.
• Comfort sourcing vendors or services when the request feels impossible.
• Calm under pressure; able to think clearly on the worst days.
• Systems thinking: when you solve a problem, you think about preventing it the next time.

What will earn you brownie points:

• Hindi or Kannada proficiency.
• Experience mentoring junior team members.
• Early signs of leadership: asking why, spotting inefficiencies, improving small systems.
• Previous startup experience or comfort working in startup-like, fast-changing environment.

P.S: This is primarily an office-based role, with occasional on-ground execution when the situation demands it. For the first 612 months, well do many things that dont scale. This phase is about learning fast and building strong foundations. As a startup, roles will evolve as the product scales.