Experience Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President within the Consumer and Community Banking team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Drives a culture of deep collaboration with US based teams to deliver excellent customer experiences and be able to function as a design site lead
• Partners with US based Design leads (who run book of work portfolios) to scale delivery capabilities, ensuring that we create high quality engineering ready design specifications.
• Creates a culture of customer centric efficient design delivery that enables more US based teams to execute more research and discovery of solutions for strategic initiatives.
• Mentors junior designers to execute complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Drives craft excellence in design wireframes, and prototype interactions for key touchpoints across all teams.
• Drives quality and adoption of inclusive design practices and accessibility guidelines, and foster a culture of diversity and inclusion.
• Collaborates with US leads to integrate user experience design into the product development and technology processes to ensure seamless and customer-centric solutions
• Supports efforts to utilize feedback from user research, and data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in partnering with US based design leaders to deliver projects for US retail market consumers.
• Expertise in managing user experience design teams or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Has a strong portfolio showcasing case-studies with tight narratives demonstrating personal ability to address business challenges by launching smart solutions delivered with exceptional craft and attention to detail.

Preferred qualifications, capabilities, and skills

• Experience with transforming complex transactional B2C domains into elegant world-class intuitive experiences
• Design leadership or managerial experience within Travel, Finance industries
• Experience developing and managing design systems across web and native mobile surfaces.
• Experience with measuring usability and user experience performance of complex applications.