Executive - Teacher Operations & Assistant Manager - Teacher Operations

Our Company

Artium Academy is Indias largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.

With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries.

Immerse yourself in a culture that celebrates both artistic passion and personal development.

The Opportunity

We are hiring passionate professionals for Executive and Assistant Manager Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.

You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners.

What Youll DoTeacher Relationship & Portfolio Management

• Build strong, long-term relationships with teachers to drive engagement and retention
• Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks
• Act as a primary SPOC for teacher experience, operational guidance, and support

Escalation Management & Resolution

• Identify, analyze, and initiate escalation processes based on defined criteria
• Own teacher and customer escalations and drive timely, high-quality resolutions
• Work cross-functionally to ensure clear ownership, action tracking, and communication

Calendar & Capacity Optimization

• Manage teacher calendars and slot utilization to ensure seamless learner experience
• Monitor capacity, identify gaps, and recommend interventions to maximize productivity

Operational Excellence

• Address operational issues proactively and recommend process improvements
• Generate reports and insights to support decision-making
• Evaluate product and operational enhancements balancing teacher and business needs

Stakeholder Collaboration

• Develop collaborative relationships with internal and external stakeholders
• Act as the bridge between Teachers, Product, Academics, and Business teams

What You Need to Succeed

• Strong team player comfortable navigating a fast-paced startup environment
• Problem-solving mindset with the ability to manage competing priorities
• High ownership, resilience, and bias for action
• Empathy-driven approach while working with diverse stakeholders
• Analytical thinking with data-driven decision making

Skills & Qualifications

• Bachelors or Masters degree in any discipline
• Executive: 23 years of experience in Teacher Operations / Program Operations / Customer Success
• Assistant Manager: 46 years of relevant experience with proven cohort management at scale
• Strong stakeholder management and communication skills
• Proficiency in Google Sheets / Microsoft Excel (mandatory)
• Ability to operate with ownership in an ambiguous, high-growth environment

Why Join Artium?

• Be part of Indias leading online music education ecosystem
• Collaborative, learner-first culture with strong artistic energy
• Exposure to cross-functional teams across Product, Tech, Academics, and Business
• Strong growth trajectory into operations and leadership roles

If you have relevant experience, please share your CV on careers@artiumacademy.com ASAP