Executive / Senior Executive - ORM

   Key Responsibilities:

• Deliver timely and high-quality responses to customer inquiries and complaints on social media platforms.
• Meet internal quality standards for social media engagement.
• Collaborate with internal teams and vendors for swift issue resolution.
• Handle conflict resolution between vendors and customers effectively.
• Ensure top-notch customer satisfaction and build loyalty through exceptional service.

Educational Qualification: Any Bachelor’s Degree

Years of Experience (Minimum & Maximum): 1-4 years

What is the nature and scope of responsibilities the candidate should have handled?

• 1–2 years of experience in handling social media complaints and escalation management.
• Strong problem-solving and conflict management skills.
• A customer-first mindset and ability to manage expectations with empathy and professionalism.

  Generic Competencies:

• Customer Expectation Management
• Strong Communication Skills
• Detail-Oriented with a Proactive Approach
• Must be fluent in Tamil or Telugu & English