Job Summary
This key role is responsible and accountable for Program Management activities associated with large-scale complex multi-service (Application Development and Maintenance Infrastructure Business Process and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships
Responsibilities
- Establishes executes and oversees program governance (i.e. stakeholder management communication ceremonies benefits management change management scope management).
- Establishes executes and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints PIs)
- Ensures tracking and measurement and progress against established measures and metrics (e.g. bid vs did SLA and any other operational or contractual measures)
- Provides insights on improvements while ensuring adherence to operational best practices
- Drives optimal business value though scope management change management and communication ceremonies.
- Supports pursuits (and runs them as programs) as required
- Collaborates with Commercial and Account Team to grow the business by identifying and defining business value opportunities for the client
- Establishes and builds relationships with client and other stakeholders for the program
- Leads team by supporting and driving career growth personal and team development wellbeing diversity and inclusion
- Leads and personally contributes to the continuous improvement of the program management community (i.e. best practices networking standards training tools)
- Owns the activation (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent
Certifications Required
- PMP SAFe Prince2