System Administration and Operations - Executive Manager
Job description
| Business | Deloitte Support Services |
| Service Area / Service Line | TIS Digital & Analytics |
| Job level | Executive Manager |
| Job Location | Hyderabad |
| Shift Timings | 2 PM 11 PM IST |
| Professional qualification | Bachelors/Post Graduation degree with 12+ years of relevant work experience |
| Work experience | 12-15 years in a technical role with quantitative and analytical skills |
| Specific skill set required | Deep Project Management skills, Excellent oral/written communication skills, demonstrate extraordinarily strong technical skills in MS Office suite - Word, PowerPoint, Excel, Access, Strong Systems Administration/System Engineer certification will be desirable, Coaching, and mentoring abilities, Experience in managing a team is required, strong stakeholder management |
TIS Talent Innovation & Solution
Digital Platform & Services within TIS - Digital & Analytics is the HR services center for the U.S. organization across all regions. The Digital Platform & Services team follows a standard approach on developing business-aligned solutions that provide an enhanced employee experience through innovative solutions which are efficient and effective. Our goal is to deliver high-quality service through world class technology solutions, strategic reporting, data visualization and analytics.
Work you will do
Technical & Operational Leadership
- Be a functional SME in ServiceNow HRSD module
- Research, recommend and implement innovative/automated approaches to ServiceNow based process enhancements.
- Develop, document, and maintain system standards and procedures.
- Lead process designing discussions across whole of talent organization
- Identify and implement process improvements.
- Maintain business continuity plans and ensure operational resilience.
Process & Quality Management
- Ensure adherence to firm standards for quality, service, and delivery.
- Create, update, and maintain operational documentation.
- Gather and share best practices and benchmarks.
- Drive metrics, process effectiveness, and continuous improvement.
Technology & Transformation
- Lead execution and support of HRMS systems and projects (SharePoint, Salesforce, RPA/Chatbots, Knowledge Management).
- Define and execute technology transformation roadmaps.
- Enable the team to act as technology consultants for efficient, process-based solutions.
Stakeholder & Client Engagement
- Define expectations and scope for client assignments.
- Establish trust and act as a go-to resource for clients
- Trusted advisor for all aspects of HRSD across talent stakeholders
- Deliver feedback and recommendations, including tough conversations.
- Facilitate progress updates and leadership reviews.
Team & Talent Management
- Recruit, mentor, coach, and manage team members.
- Manage performance, learning, and people development.
- Build a culture of well-being, engagement, and innovation.
- Develop resource plans, succession planning, and team development strategies.
Risk & Resource Management
- Anticipate and navigate risks, troubleshoot challenges.
- Manage budgets, resources, and costs.
Key Skills
- Communication: Strong oral and written skills for clarifying requests, escalating issues, and writing analyses.
- Technical: Proficiency with business tools (CRMs, SAP), MS Office Suite (Word, PowerPoint, Excel, Access).
- Project Management: Ability to prioritize, manage multiple projects, and work under tight deadlines.
- Interpersonal: Confidence, responsiveness, flexibility, initiative, decision-making, and strong people management.
- Adaptability: Quick learner, creative problem solver, resourceful, and able to adapt to change.
- Confidentiality: Ability to handle sensitive information appropriately.
- Attention to Detail: High standard for data accuracy and quality. Knowledge on Business Tools like CRMs & SAP systems etc.
Overall Expectations
- Balance strategic vision with tactical execution: Be able to zoom out for long-term planning and zoom in for day-to-day problem-solving.
- Champion innovation and automation: Continuously look for ways to automate and streamline processes.
- Build strong relationships: Both within your team and with stakeholders/clients.
- Drive a culture of learning and improvement: Encourage knowledge sharing, mentoring, and upskilling.
- Maintain operational rigor: Ensure documentation, reporting, and standards are always up to date.
- Be a change leader: Proactively manage change and help others adapt.
- Demonstrate very strong technical skills in MS Office suite - Word, PowerPoint, Excel, Access