Executive

Long Description

Operations:
1. Daily Call Review and Handling Escalations (e.g. Difference between Dates of call logged, and Date of call resolved. Problem Reported and Solution Provided Appropriateness/Classification of Call category.)
2. Operation Enhancement/ sustenance. To find the root cause for the breakdown and taking the CAPA for the same (e.g. Root Cause Analysis / Preventive Action Document. No. of RCA-CAPA closed).

Compliance:
1. Backup / Restore Management and Related Activity (e.g. Observations/ Non-Compliance reported during audit).
2. Compliance for Instrument connected machines (e.g. No. of NC received during Internal/External Audit with reference to deletion of Data, Copying of Data etc.).
3. Validation Documentation for GMP/GLP departments (e.g. Observations/ Non-Compliance reported during audit).

Projects
1. Managing expansion and upcoming changes in Plant / Office (e.g. Number of Projects undertaken and implemented. No deviation from target implementation dates)
2. Participating in Project Roll-out initiated from HO (e.g. Number of Projects undertaken and implemented, no deviation from target implementation dates, no of users covered and time taken).

Support
1. Handling PLC/ HPLC/ Instrument connected machines related Calls and coordinating with third Party Vendors (e.g. Equipment downtime, Internal Customer Feedback/ Time taken)
2.Support and operation call related to WMS/WnD/DAS/ PLC/ Other Instrument connected software’s

Competencies

Education

Work Experience

5 to 10 years