Executive Housekeeper

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Exective Housekeeper functions as a strategic business leader of a hotel's housekeeping operations. The position ensures housekeeping operations meet the brand's standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies.

As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer, resulting in creating an iconic and profitable hotel.

Essential Job Tasks

Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.

Monitoring cost and budgets for the department

Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.

Areas of Responsibility

Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs.

Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards.

Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained.

Plan, control and supervise horticulture activities in the hotel.

Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization.

Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards.

Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc.

Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.

Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.

Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same.

Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind.

Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company´s instructions.

Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required.

Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team.

In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.

Adherence to the Tata code of conduct, safety policies and values of the organization as defined.

*In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration

Work Experience

10-12 Years

Languages Needed in Position

English

Key Interfaces- External

Guests, Vendors, External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.