Executive Director, Payments Reg Ops – Quality & Standards Lead

Join our team as a strategic thinker in Regulatory Operations, part of Payment Operations, supporting global regulatory obligations. This complex role involves executing global regulatory reporting across all lines of businesses, managing changes driven by global regulators, product changes and automation agendas. We seek an Executive Director to lead our Quality & Standards team, ensuring compliance with evolving regulations.

As an Executive Director in Payments Regulatory Operations – Quality & Standards Lead, you will partner with Operations, Product, Technology, Audit, Compliance, Regulators, and many other groups to manage an ever-changing landscape. You will have the opportunity to think strategically and manage day-to-day issues at a granular level, shaping how we support the Firm’s compliance to an increasingly complex regulatory landscape.

Job Responsibilities:

• Own and manage the Reporting Catalogue / Inventory
• Execute production testing and implement proactive quality analysis strategies
• Develop and establish Regional & Global standards
• Implement a quality framework (MEPs, incidents, Core) to prevent repeat errors
• Manage regulatory issues as they arise, addressing problems and challenges regularly
• Partner with Operations, Product, Technology, Audit, Compliance, Regulators, and other groups to navigate an ever-changing landscape
• Think strategically while managing day-to-day issues at a granular level

Required Qualifications, Capabilities and Skills:

• 5+ years of experience in Operations with direct experience in Payments
• Strong knowledge of controls and regulatory matters
• Proven track record of control uplift deliverables
• Proactive in identifying quality, standards, and control gaps, and addressing them ahead of a regulatory identifying them for us
• Partners well with other groups sat outside of the team’s reporting line, excellent interpersonal skills
• Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
• Logical, structured approach to planning, problem solving and decision-making
• Solid awareness of controls and risk management protocols

• Self-starter with ability to manage own workload and deliverables

Preferred Qualifications, Capabilities and Skills:

• Proficiency in Excel and ability to clearly storyboard using PowerPoint
• Awareness of controls and risk management protocols
• Knowledge of user tools such as JIRA, Lucid, Monday.com
• Experience of finding Artificial Intelligence solutions to solve Business problems