EXECUTIVE - CRM (REGISTRATIONS)

Job Description: Executive – CRM (Registrations)

Location: Baner‑Sus / Kharadi, Pune
Reports to: Assistant Manager – CRM (Registrations)
Experience: 1–3 years in CRM or Customer Onboarding in Real Estate

Why this Role. Why Now?

As real estate transactions increase and customers expect faster service, this role plays a key part in delivering smooth, accurate, and efficient registration processes. The Executive – CRM (Registrations) supports the larger CRM team in ensuring timely documentation, seamless onboarding, and high levels of customer satisfaction, which directly impacts our operational excellence and sales success.

What Success Looks Like in 1 Year

• 95%+ accuracy in registration document handling and system updates

• Noticeable improvement in registration turnaround time

• Prompt resolution of customer registration queries

• Seamless coordination with internal stakeholders during onboarding

• Reliable support to the Assistant Manager in meeting compliance and data integrity goals

Key Responsibilities

• Assist in managing end‑to‑end property registration processes

• Liaise with legal and sales teams to gather and verify necessary documents

• Update CRM systems accurately with customer and registration details

• Handle customer inquiries related to the registration process

• Track and report daily registration metrics and highlight delays

• Support internal training and documentation for consistent compliance practices

• Maintain physical and digital records of registration documents

Must‑Have Experience (Non‑Negotiable)

• 1–3 years in customer onboarding, CRM, or registrations within the real estate sector

• Working knowledge of legal and documentation processes involved in property registration

• Proficient in MS Office and CRM systems (such as Salesforce, Zoho, or equivalent)

• Strong communication and coordination skills with internal and external stakeholders

Nice‑to‑Haves (Can Be Learned on the Job)

• Understanding of local property registration laws and practices

• Experience using digital registration or e-documentation tools

• Familiarity with RERA or local compliance requirements

The Way We Work (Culture Fit)

• High attention to detail and commitment to process accuracy

• Customer-first mindset with a proactive and service-oriented approach

• Collaborative team player who can work across departments

• Willing to learn and adapt in a fast-paced, dynamic environment

Location & Work Requirements

• Based in Baner‑Sus / Kharadi, Pune

• Comfortable working during high-volume registration periods

• Primarily office-based, with potential visits to registration offices if needed

Interview Signals We Look For

• Experience supporting or executing real estate registration processes

• Understanding of required documents and compliance in property sales

• Ability to manage multiple customer cases with precision

• Clear communication, organized documentation skills, and responsiveness

• A problem-solving attitude with ideas to improve process efficiency

If you're detail-oriented, customer-focused, and eager to grow within the real estate CRM function, this role is the ideal starting point for a rewarding career path.