Executive

Job Description

Any Graduate

Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting.

Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.

Excellent problem-solving and troubleshooting skills.

Customer-focused with outstanding communication and interpersonal abilities.

Ability to work independently and as part of a team.

Detail-oriented and well-organized.

Willingness to work in shifts or extended hours, if required.

1. Help Desk Support:

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
  
• Provide prompt and efficient resolution of hardware, software, and network-related issues.
  

2. Troubleshooting and Problem Resolution:

• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
  
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
  

3. Inventory Management:

• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
  
• Assist in the procurement and deployment of new IT assets as needed.
  

4. Data Security and Backup:

• Ensure data security measures are followed, including regular backups of critical systems and data.
  
• Assist in implementing security protocols to protect sensitive information.
  

5. User Training and Documentation:

• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
  
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.