Exchange On-line and On-prem Engineer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Exchange On-line and On-prem Engineer

The opportunity

Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily on Exchange Server.

This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, infrastructure maintenance, upgrades, Deployments, migrations, roll out of new technologies/services, documentation, Knowledge sharing, training and Operational support of related services.

Your key responsibilities

• MS Exchange Server Administration and Infrastructure Administration.
• Provide L4 support on escalation from L3 Team
• Office 365 package administration (Power Bi, Power Apps, Power Automation).
• Active Directory Administration.
• Possess strong troubleshooting capabilities.
• Coordinate and gather business/technical requirement to design a redundant and secure enterprise Messaging on-premises infrastructure that includes sizing, documentation and cost estimation.
• Collaborating with other functional and technical teams to plan and execute, Define the test case scenario Pre-production testing 
• Pilot issues and mitigation and Production deployments planning 
• Follow ITIL defined processes such as incident, problem and change management that are established within the organization.  
• Participate in project activities were requested relating to migrations, build outs and other infra related areas
• Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.
• Evaluation and testing/proof of concepts
• Maintenance and upgrade activities
• Evaluates and recommends new product and/or service offerings, by working with vendor(s)

Skills and attributes for success

• Analytical ability in supported core technologies for large user bases
• Sound judgment and tact
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
• Strong teaming, organization, and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

To qualify for the role, you must have

• MS Exchange 2016/2019/2025 server administration
• Office 365 administration.
• MS Outlook 2016/2019/2021
• Exchange Management tools, including maintenance and monitoring tools.
• Skilled in supporting Modern Workplace tools and resources.
• A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2016/2019/2025
• Mobility solutions like ActiveSync, Outlook for Mobile (on Exchange) are preferable
• SCOM Exchange Monitoring skills are preferable
• PowerShell Scripting.
• Working knowledge of M365 services

Ideally, you’ll also have

• Experience in managing and supporting large Exchange environments. This involves planning, designing, Installation, Monitoring, implementation and setup of Microsoft Exchange infrastructure.
• Backup, High Availability, Disaster Recovery and Site Resilience
• Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP)
• Security technologies within Exchange
• Email Archiving & Retention
• Setting up / maintaining Remote access tools - OWA, Outlook Anywhere etc
• Act as technical point of contact for migration of on-premises messaging to Office 365
• Implementation of new products and/or service offerings

What we look for 

• Eight or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2016 or later—with a thorough understanding of its design and architecture.
• more years of hands-on experience with Microsoft Exchange Server 2016 and 2019 installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture
• Experience with working in a large global Exchange implementation / Migration project

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.