Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25

Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25

Skills:

• Billing
• Collection
• Dispute Management (under OTC)

Date : 20th Dec'25 (Saturday)

Time : 10:00 AM - 1:00 PM

Venue :

HCL Technologies,

ITPL, Aviator Building, 8th floor, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka

Contact Person: Yanosh (HR)

Experience : 1 to 5yrs.

Responsibilities:

Dispute Management:

• Dispute Management : Investigate and resolve customer disputes related to billing issues, ensuring timely and accurate resolutions.
• Billing Queries : Handle and resolve billing-related inquiries from customers, providing clear explanations and solutions.
• Direct Debit Rejections : Monitor and manage direct debit rejections, coordinating with customers and internal departments to resolve any issues.
• Customer Communication : Communicate effectively with customers to understand their concerns, explain solutions, and maintain customer satisfaction.
• Documentation and Reporting : Maintain detailed records of disputes, billing issues, and direct debit rejections, ensuring all information is accurately documented and reported for further analysis.
• Process Improvement : Identify recurring issues or inefficiencies in billing or dispute management processes and work with the team to recommend improvements.
• Cross-functional Collaboration : Work closely with the finance, customer service, and operations teams to ensure seamless dispute resolution and billing accuracy.

Billing:

• Ensure unbilled items are issued in a timely manner in line with targets/SLAs set.
• Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
• Monitoring of billing holds
• CFM activity
• Manual meter reading entry on behalf of customers/Partners
• Identifying system issues and logging Solution Manger tickets to resolve
• Ensure business targets on billing completeness, quality and timeliness are achieved.
• Driving connectivity to ensure billing quality
• Promote Portal usage self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Where problems cannot be personally resolved use judgement to forward issues as appropriate and manage their timely resolution.
• Escalate, to the next level, any unresolved billing issues in a timely manner.
• And any ad hoc duties as required.
• To ensure compliance with T&Cs and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
• To ensure strict adherence to IC & Sarbox requirements.

Collection:

• Excellent analytical and reconciliation skills
• Ability to work own initiative
• Financial & commercial awareness / good numerical skills.
• Problem solving aptitude & ability
• Relevant and demonstrable experience of a collections role (Required)
• Sap Experience
• PC literacy, particularly in MS Office (Windows NT).
• Demonstrate a customer focused orientation
• Demonstrate a target focused orientation
• Ability to work closely with customers & negotiation effective outcomes to their problems.
• Committed approach to teamwork.
• Resilient under pressure and able to quickly adapt to unforeseen work demands.
• Self-motivated and willing to learn new skills
• Adaptable to a changing environment
• Able to control interactions with customers using persuasion and influencing skills.
• Excellent communication skills.
• Ability to liaise with Senior management

Looking for candidate with an immediate to 30-days of notice period.