Excellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25

Skill 1: OTC, Dispute Management/Dispute Resolution

Analyze recurring dispute trends and identify root causes.
Collaborate with cross-functional teams to resolve medium-complexity disputes.
Prepare and present dispute dashboards to stakeholders.
Recommend process improvements to reduce dispute volume.
Train new associates on dispute handling procedures.
Ensure documentation is audit-ready and compliant.
Monitor SLA adherence and flag delays.
Support internal audits and compliance checks.
Stakeholder Management Handle escalations and communicate with senior stakeholders.
Advanced Reporting Build and interpret complex dispute metrics.
Project Management Lead initiatives to reduce dispute cycle time.
Compliance Expertise Navigate legal and regulatory frameworks.
Mentorship Guide junior team members and review their work.
Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
Change Management Support implementation of new policies or tools.
Lead resolution of high-value or complex disputes.
Act as a point of contact for escalations from analysts and associates.

Date: 5th to 7th Dec'25

Time: 10:00 AM 1:00 PM

Venue: HCLTech, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - , Tamil Nadu, India

Time:10am to 1pm

Contact Person: Sobiya

Experience: 2 to 6yrs.

Required Skills:

Relevant Experience should be mandatory in OTC - DMS/ Dispute Management
Degree should be Mandatory (Minimum 15 Years of education mandatory).
Work from Office.
Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
Flexible to work from office (5 Days).

Documents to be carried:

Excellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai