EUC Lead

TCS

6 - 8 years

Delhi

Posted: 11/27/2024

Job Description

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Must Have:

• Good experience of working in a customer focused end-user support function covering EUC and software/OS installations and support.

• Good experience of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs.

• Respond to and follow up on any mails related to technical issues (incidents and service requests).

• Manage operations delivery execution through team preparedness, precision delivery, overall utilization high business satisfaction in a cost-efficient manner.

• Person should be able to address user s tickets and walk them through Installing application and computer peripherals, provide workaround until you resolve an issue.

• The candidate should have strong customer service skills articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage.

• Experience of working with a modern ITSM tool (Service Now).

• Preferably ITIL v3 Foundation qualified.

• Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators.

• Good experience of documentation.

• Handle escalations of particular incidents.

Good to have:

1. Good knowledge of ITIL service management processes

2. ITIL Certification.

3. Take personal accountability to manage workload and work/life balance: plan and focus on priorities.

Location

Delhi

Job Function

IT INFRASTRUCTURE SERVICES

Role

Lead

Job Id

339589

Desired Skills

Desktop | EUC | SCCM

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[jobDescription.heading.qua] : BACHELOR OF ENGINEERING

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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