EUC Lead | 15 to 18 yrs | Bengaluru & Mumbai
Capgemini
5 - 10 years
Bengaluru
Posted: 12/05/2025
Job Description
Job Description
Undertake internal and client-facing consultancy, including IT service and governance reviews, health checks, trend analysis, benchmarking, Total Cost of Ownership (TCO), compliance reviews, and Service Improvement Programmes (SIPs).Lead and manage IT operations, ensuring efficient and effective delivery of IT services.Focus on all ITIL service management lifecycle stages and processes within outsourcing bids, consulting assignments, or implementations.Provide technical leadership and drive delivery teams to achieve project goals.Manage both technical and delivery leaderships, ensuring effective communication and collaboration.
Primary Skill
sConduct service audits as part of the bid and transition process, either as stand-alone projects, during bids, or as part of IT outsourcing transitions or transformationsProvide ITIL service strategy advice and service design solutions to address service issues for both prospects and customers.Oversee specific/multiple work streams, manage resources and budgets, ensure ITIL-aligned processes, procedures, and work instructions are produced to required standards and are trained upon.Ensure related service integration for services by multiple service towers and providers is completed.Build customer relationships by delivering above client expectations on assigned deliverables, proactively identifying add-on work, and assisting in identifying cross-sales leads.Secondary SkillsCertification in ITIL or other IT service management frameworks.Experience with IT outsourcing transitions and transformations.Strong problem-solving and analytical skills.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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