Escalation Investigator
Amazon
2 - 5 years
Gurugram
Posted: 11/19/2024
Job Description
The objective of Amazon's Employee Relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives.
At Amazon we have dedicated teams which work towards investigating employee grievances, in an independent, fair and objective manner.
The individual will be responsible for managing the investigations into issues relating to workplace harassment.
Key job responsibilities
• Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant.
• Proposing remedial action based on investigation findings.
• Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators.
• Independently manage and assign cases to the trained investigators.
• Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel.
• Investigate and report the findings of the investigation to the leadership.
• Multi
- task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership.
• Consult with appropriate partner teams on critical issues, as and when required.
• Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation.
• Provide strategic recommendations to the business to proactively address systemic issues
Basic Qualifications
- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
Preferred Qualifications
- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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