Escalation Executive

Jio is inviting applicants for Escalation Executive / Customer Service

An escalation Executive is responsible for representing Chairman's Office.

They must be able to quickly assess customer issues, identify the root cause, and develop solutions to resolve the issue.

Requirements

• Any Graduate
• 1 year + (Managing customer escalations -out call)
• Fixed Day Shift
• Work from Office, Ghansoli

Key Responsibilities

• Handle high priority executive escalations
• Fast track the complaint and follow up with respective stakeholders for resolution
• Ensure all the escalations are handled within the Service level Agreement
• Turn critical cases into trust building wins
• Provide feedback on issues that are driving customer dissatisfaction and propose suitable solutions.

Knowledge & Skills (Indicate which criteria are mandatory)

• Experience in handling escalation
• Expertise in Customer experience / Customer service
• Fluency in English is mandatory