ERP Manager

Job description

Job Title: ERP Executive

Department: ERP / IT Operations / School Operations

Reporting To: ERP Manager / IT Head / Operations Head

Location: Chattarpur, South Delhi, Delhi-

Job Summary

The ERP Executive is responsible for implementation, supervision, and smooth functioning of the EduNext ERP system across schools. The role involves managing student lifecycle processes, fee management, payment gateway operations, software testing, user training, reporting, and coordination with product managers and internal stakeholders to ensure effective system utilization and issue resolution.

Key Roles & Responsibilities

ERP Implementation & Supervision

• Implement EduNext ERP software (one-time implementation activity).
• Coordinate with product managers to finalize software modifications as per organizational requirements.
• Conduct complete application testing including verification, validation, and test case execution.
• Ensure end-to-end supervision of EduNext ERP software operations.
• Supervise and monitor payment gateway integration and performance.

Student Lifecycle Management

• Manage student admission, withdrawal, and promotion processes within the system.
• Maintain accurate student data and monitor student strength.
• Handle student transport module management.
• Process student refunds in coordination with accounts and management.

Fee & Financial Operations

• Prepare and configure fee structures within the ERP system.
• Generate student fee bills as per academic and financial schedules.
• Supervise offline and online fee collection processes.
• Guide fee collectors at school and head office levels on fee collection procedures.
• Assist school accountants with student fee bank reconciliation using ERP and payment gateway dashboards.

Training & User Management

• Provide ERP training to new joiners and system users.
• Allocate roles and responsibilities to users within the system as per access requirements.
• Ensure proper system usage and adherence to defined processes.

Reporting & Issue Management

• Generate student and fee-related reports as required by schools and management.
• Attend and resolve software-related issues across different modules.
• Perform issue analysis, documentation, reporting, and coordinate solutions with the technical team.
• Respond to system queries and provide timely resolutions.

Coordination & Process Optimization

• Coordinate information flow between schools, management, and technical teams.
• Organize, prioritize, and manage software-related work processes effectively.
• Collect data and statistics to prepare analytical reports for management review.

Required Skills & Competencies

• Strong understanding of ERP systems (EduNext preferred).
• Knowledge of school operations, fee management, and student lifecycle processes.
• Experience in software testing, validation, and issue resolution.
• Good coordination and communication skills.
• Strong analytical and reporting skills.
• Ability to train users and provide system support.
• Attention to detail and strong organizational skills.

Preferred Qualifications

• Graduate / Postgraduate in IT, Computer Applications, Management, or related field.
• Prior experience in school ERP / education sector software is an added advantage.

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