Enterprise Sales & Client Success Manager

About Us

Phonon is a customer engagement automation platform powering intelligent communications for some of the largest enterprises across BFSI, Travel, and Utilities. With our next-gen platforms like 22North (for travel), we are now expanding into Southeast Asia and MENA with proven solutions and strong domain expertise.

Role Overview

Were seeking a proactive, mature and driven International Sales & Client Success Manager to lead sales expansion in Southeast Asia and the Middle East/North Africa regions. This role blends strategic key account management with international business development responsibilities and directly drives new revenue.

Key Responsibilities

Key Account Management

• Own and manage relationships with strategic accounts (existing and new) across BFSI, Travel, and Utilities.
• Act as a trusted advisor to key stakeholders; understand business needs and align our solutions accordingly.
• Drive account expansion through upsells, cross-sells, and long-term engagement.

International Sales SEA & MENA

• Identify and pursue high-value enterprise opportunities in SEA & MENA.
• Represent the company at industry forums, client meetings, and pre-sales discussions in the region.
• Own the complete sales lifecycle from lead qualification, proposal building, commercial negotiations to order closure.

Sales Proposals & RFP Management

• Respond to RFPs and RFIs with high-quality, timely and compelling proposals.
• Collaborate with product, engineering, and legal teams to deliver winning bids.
• Lead presentations, demos and solution walkthroughs for large customers and partners.

Requirements

• 10-15 years of B2B/Enterprise sales or account management experience, preferably in SaaS, CPaaS, or digital platforms.
• Demonstrated ability to manage complex deals and strategic accounts independently.
• Prior experience selling into SEA and/or MENA geographies is strongly preferred.
• Excellent communication, negotiation and stakeholder management skills.
• Comfortable working cross-functionally with product, engineering, and operations.
• Willingness to travel for key meetings (approx. 2030% international travel, if needed).

Bonus if you have

• Experience in BFSI, Aviation, Utilities or Government segments.
• Familiarity with sales tools (HubSpot, Zoho CRM, etc.)
• Multilingual abilities (e.g. Arabic, Bahasa) are a plus.

What We Offer

• Opportunity to drive strategic business in high-growth international markets.
• High ownership and visibility across leadership and client-facing roles.
• A performance-driven environment that values integrity, initiative, and innovation.