Analyst - Enterprise Communications - Deloitte Support Services India Private Limited
Position Overview
The Analyst in Enterprise Communications will play a critical role in managing and optimizing communication platforms within the organization. This position requires expertise in handling ticketing systems, particularly ServiceNow, proficiency in documentation and operational tasks related to Microsoft Teams.
Key Responsibilities
- ServiceNow Ticketing System Management
- Manage and resolve tickets related to communication systems using ServiceNow.
- Develop and maintain documentation for ticketing processes and resolutions.
Documentation Management
- Create, update, and maintain comprehensive documentation for processes, systems, and procedures.
- Ensure all documentation is accurate, accessible, and up to date.
- Collaborate with various departments to gather information and improve documentation practices.
- Microsoft Teams Operations
- Provide technical support and training to users to enhance their experience with Teams.
- Conduct user training sessions and create documentation.
Qualifications
- Bachelors degree in information technology, Communications, or a related field.
- Minimum of 1-3 years of experience in enterprise communications or a similar role.
- Proficiency in ServiceNow and Microsoft Teams
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a global, multicultural environment.
Preferred Skills
- Experience with other communication platforms and tools.
- Certifications in Microsoft Teams are a plus.
Location: Hyderabad
Work Shift Timings: 11 AM to 8 PM and 2 PM to 11 PM (or as needed)
How youll grow
At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloittes culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.