Engineering Senior Manager

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: XPO Senior Engineering Manager
Location: Manyata Tech Park, Bangalore
Business & Team: CTO

Impact &contribution: We are seeking a highly skilled and motivated Senior Engineering Manager to join our XPO team. This role is pivotal in driving the modernization of our Command Centre, focusing on removing manual tasks from Flight Decks and uplifting our tooling and processes.

Roles & responsibilities:

• Lead and manage a team of cross platform observability engineers focusing on Systemic monitoring across the enterprise, eliminate manual tasks from Flight Decks, enhancing efficiency and reliability.
• Lead the adoption of DevSecOps practices across the team, focus on implementing observability across the organisation
• Oversee the offboarding of alerts currently managed by Flight Decks, transitioning to automated and systemic monitoring solutions.
• Systemic Monitoring Implementation - Implement comprehensive monitoring solutions across the enterprise to proactively identify and address issues before they impact customers.
• Promote automation, cross-skilling, knowledge transfer, and alert optimization to enhance operational efficiency and incident response.
• Lead efforts to uplift major incident management processes, ensuring swift and effective resolution of critical issues.
• Optimize incident management and root cause analysis using AI-driven observability and predictive analytics.
• Toil Elimination & Automation- Identify and eliminate operational toil using self-healing infrastructure, runbooks automation, and auto-remediation workflows.
• Build and lead initiatives in AI Ops, ChatOps, and ITSM automation to streamline support operations.
• Drive the uplift of tooling and processes, including Obstack, PagerDuty, GoNotify, and Alert Gateway, to streamline operations and improve incident management.
• Define and implement best practices for incident response, post-mortems, and problem resolution

Essential skills:

• 15+ years experience of program management in Technical Software development environment, with engineering stakeholders
• Should have strong technical expertise in one or more Observability tools with a calibre to pickup expertise in other tools.
•  Proficiency in programming (Python, Go, Java, or similar) for scripting and automation.
•  Deep understanding of SLOs, SLIs, error budgets, and reliability engineering principles.
• Good exposure in Cloud Platforms (AWS, Azure, GCP), including serverless, containerization, and networking.
• Ability to influence executive stakeholders and drive strategic decision-making
• Strong understanding of DevSecOps principles and practices.
• Excellent analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Education Qualification:  Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology.