Engineering Manager

Job Title: Engineering Manager CustomerExperience (Mobile-First eCommerce)

Location: Bengaluru

About Styli

Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. Were transforming how young, trend-savvy customers shop onlinethrough fast delivery,

value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shapinghigh-impact, user-first journeys across discovery, purchase, and post-order touchpoints.

Role Overview

We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on craftingintuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkoutensuring a world-class journey for millions of users.

Responsibilities

Product & Platform Execution

• Lead execution of key CX verticals: home, search, productlisting, PDP, checkout, account, and post-order flows.
• Drive architecture and technical direction across web and mobileplatforms (Android, iOS)
• Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.

People Leadership

• Grow and manage a high-performing team of engineers(frontend, backend, mobile), fostering a culture of ownership and continuous learning.
• Conduct regular 1:1s, performance reviews, and careerdevelopment plans.
• Collaborate closelywith Product, UX, QA, and Analytics partners.

Metrics-Driven Delivery

• Set and track OKRs tied to CX metrics:search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals.
• Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.

Customer Obsession

• Stay close to user pain points via heatmaps,user sessions, CS feedback, and local market insights.
• Partner with UX Researchand Design to embed voice-of-customer into the delivery process.
• Drive initiatives to improveaccessibility, localization, and personalization acrossthe journey.

Cross-Functional Collaboration

• Align with Customer Support,Product Marketing, and Growth teams to close the loop on the customer journey.
• Coordinate with Infra and Platform teams to ensure scalability, uptime,and observability of customer-facing components.

Qualifications

• 10+ years in softwareengineering, including 3-4 years managingcross-functional product teams.
• Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter.
• Strong backend development background with experience in MERN, JAVA, Python etc.
• Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets.
• Deep understanding of web and mobileperformance, localization (especially Arabic script handling), and modern testing practices.

Experience workingwith experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel).

• Strong product sense and ability to translate customerneeds into scalablesolutions.

Nice to Have

• Experience in fashion eCommerce or D2C marketplaces.
• Exposure to personalization and recommendation platforms.
• Familiarity with GCP, Kubernetes, and Elastic stack.