Engineering Manager

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Overview:
Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that
builds and scales one of our many products. As a technical leader, you own the engineering vision
and oversee the technical standards your team thrives on. As a manager of engineers, you coach and
develop our promising, young talent and ensure their collective energy is applied effectively and
efficiently to accomplish not only the organizational goals, but also their individual career goals. An
accomplished record as an individual contributor and experience managing an engineering team is
expected to fill these shoes.
Responsibilities:
● Own the development practices and standards for your team
● Own the technical architecture, drive engineering design and shoulder critical decisions
● Understand, prioritize and deliver the feature roadmap while chipping away at the technical
debt
● Work effectively with a cross-functional team of product managers, designers, developers
and QA
● Own the communication of the team’s progress and perception of the team itself
● Collaborate with the Support team to keep track of and triage technical issues and track
them through to resolution
● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and
recruitment of the right talent for your team
● Continuously improve the productivity of your team by identifying investments in
technology, process and continuous delivery
● Own the morale of your team, unblock them at critical junctures, break ties in a timely
manner
● Own the careers of your team members, deliver regular and timely feedback, represent your
team for annual reviews and reward your performers

● Education: Bachelor's Degree in the technical field OR equivalent work experience
● A minimum of 10 years of relevant professional work experience
● A minimum of 3 years of experience in managing a high performing engineering team
● A minimum of 6 years of object-oriented software development experience as an individual
contributor
● Experience developing software in a commercial software product development
environment
● A polyglot in programming languages with the ability to learn new technologies as the need
arises
● Experience building large-scale performance services
● Experience leading teams that built software products fo

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.