Engineering Manager

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Engineering Manager - SRE

Location: Bangalore-Manyata Tech Park

Business & Team: The Commonwealth Bank is the leading financial institution in Australia and provides integrated financial services. This role sits within the Bankwest Technology division. Bankwest is a subsidiary of The Commonwealth Bank, and the Bankwest Technology division (BWT) is at the heart of our digital product strategy, and is responsible for the management and deployment of technology change across the organization. Our tech teams work at pace, with autonomy and local decision making, to deploy world-class solutions in the pursuit of our business strategy.

You are a senior engineering leader who's passionate about people and driving great technical outcomes.

We are a team of big thinkers, who are engineering the future of banking.

Together we can create industry leading digital solutions that impact millions of customers.

Impact &contribution:

• Empathetic and self-aware. You think and care deeply about how you might interact with your team, stakeholders and customers.
• A Mentor, harboring a passion to nurture, grow and influence those around you to think differently and always maintain a growth mindset.
• Innovative. You continually seek to improve the status quo for our customers. You inspire your team to do the same and remain resilient through change.
• Promoting quality and delivering at pace through the maximization of automation is one of the key focus area of the role.
• Risk Aware. You proactively identify and understand, openly discuss and act on current and future risks.

Roles & responsibilities:

The Engineering Manager will be responsible for overseeing the end-to-end lifecycle of IBS/MBS (internet Banking Service/ Mobile Banking), ensuring they meet the needs of the business and are delivered in a cost-effective manner. This role involves managing service operations, ensuring service continuity, and maintaining the health and performance of IT services under the following roles:

• System Enhancements
• Development tasks
• Automation
• Observability
• Resilience

• RunOps/Tech Updates for Leadership Team (LT)
• Pack Creation: Develop and maintain technical update packs for leadership.
• Monthly Meetings: Attend monthly meetings to provide leadership updates on tech health.
• Tech Health Interlock
• Priority Planning: Collaborate with Tech Leads and Delivery Leads (DLs) to prioritize planning for tech health.

• Incident Management
• In Progress: Manage ongoing incidents to ensure timely resolution.
• Trending: Analyse incident trends to identify and address recurring issues.

• Problem Management Tickets
• Business As Usual (BAU): Handle problem management tickets as part of regular operations.
• IBS Certificate Management
• BAU: Oversee the management of IBS certificates as part of routine operations.

• System Health Management
• Upcoming Upgrades: Plan and manage upcoming system upgrades (e.g., NetCore 8, Angular 19).
• Jira Tech Health Canvases for DAO: Maintain Jira tech health canvases for DAO.
• Service Continuity Testing
• Regulatory Requirements: Conduct service continuity testing to meet regulatory requirements.
• Cyber / PenTesting
• Vulnerability Management: Manage vulnerabilities and coordinate annual penetration tests.
• Vulnerability Assignment Guide: Develop and maintain a guide for vulnerability assignment.
• Cyber Standards: Ensure compliance with cyber standards.

• IBS/MBS Resourcing & Recruitment
• Direct Reports: Manage direct reports and their performance.
• Supplier Engagements: Engage with suppliers for resource management.
• IBS/MBS Support Rosters
• Daytime Support: Oversee daytime support operations.
• 24/7 On-Call Support: Manage 24/7 on-call support for IBS & MBS.

• Contract Management / SRGs
• BAU: Handle contract management and SRGs as part of regular operations.
• Risk Management
• Issues: Identify and address issues related to service delivery.
• Action Items: Track and manage action items to mitigate risks.
• Controls: Implement and maintain controls to ensure tech health.

• Compliance Attestations and Declarations

             Perform attestations/declarations for:

• TCF Compliance
• CMDB Data Certification
• CPS230 Compliance
• Data Encryption Compliance

Required Experience:

• 12+ years of experience in relevant field.
• Strong proficiency in programming languages such as C#, and .NET technologies.
• Strong understanding of ITIL principles and practices.
• Experience with Jira and other project management tools.
• Familiarity with Angular and .Net Core technologies.
• Strong analytical and problem-solving skills.

Preferred Skills:

• Android – Java, Kotlin
• iOS Objective-C, Swift
• REST and API Development

Education Qualification: Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology