Engineering Lead Analyst Vice President

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Job Overview

The Monitoring & Observability Engineering Lead Analyst is a senior level position responsible for being an expert with a wide range of monitoring tools. The position will drive the monitoring agenda forward for the Global Consumer Bank and Wealth, driving best-in-class monitoring across all regions and applications, and incubating new capabilities and technologies..

Responsibilities:

• The role will be a monitoring and observability expert.
• Drive the best-in-class monitoring using a range of tools across all regions of Global Consumer bank.
• Drive POCs and incubate new features and capabilities.
• Be forward looking and ensure long term strategic success.
• Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring.
• Explain complicated performance bottlenecks to stakeholders.
• Understand complicated application architecture, including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe.
• Build advanced dashboards and queries.
• Be a subject matter expert for the Global Consumer Bank, including conducting brown bags and office hours.
• Recommend product customization for system integration
• Identify problem causality, business impact and root causes
• Advise or mentor junior team members
• Impact the engineering function by influencing decisions through advice, counsel or facilitating services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience in an Engineering & IT role
• 5+ years of Application Development Experience (Java) at an enterprise level is a strong plus
• 4+ years of Experience with a range of architecture techstacks including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe.
• 2+ years working Splunk (or alternative log analytics tool)
• 2+ years working with APM (ideally AppDynamics)
• Good knowledge of new Observability tools and technologies like OTEL, ELK, Metrics and logs, Grafana 
• Experience with synthetic monitoring tools (ideally Micro focus BSM / APM and End User Monitoring like Aternity or Omnissa or Systrak)
• Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools.
• Big Data / AIOPS experience is a strong plus. Including experience with the Splunk Machine Learning Toolkit.
• Knowledge of R or Python and Machine Learning algorithms is a plus
• Splunk administration experience is a plus.
• Experience working in Financial Services or a large complex and/or global environment
• Experience working with diverse stakeholders, including operations, application developers and performance testing.
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred