Engineering Excellence - Technology Adoption lead

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Key Responsibilities

• Evangelize Technology Products: Promote CTO and Citi AI products across business units to increase awareness and drive adoption.
• Stakeholder Engagement: Build and maintain strong relationships with stakeholders to understand their needs and tailor adoption strategies.
• Enablement Programs: Design and deliver comprehensive enablement programs, workshops, and training sessions to facilitate technology adoption.
• Strategic Advisor: Act as a strategic advisor to business teams, providing guidance on integrating new technologies into their workflows.
• Feedback Loop: Capture user feedback and relay insights to product and engineering teams for continuous improvement.
• Performance Tracking: Track key adoption metrics and report on usage, impact, and areas for opportunity.
• Global Collaboration: Collaborate with global and regional teams to align
• adoption efforts and ensure consistency.
• Continuous Learning & Experimentation: Demonstrated ability to learn new tools and technologies rapidly and openly experiment with them, including new AI tool adoption

Required Skills and Experience

• Strategic Influence: Ability to align technology adoption with broader business and transformation goals.

• Cross-Functional Leadership: Experience engaging with senior stakeholders across business units to drive adoption and change.

• Change Management Expertise: Proven experience in navigating organizational complexity and overcoming resistance to new technology.

• Team Leadership: Demonstrated ability to build, mentor, and guide a high-performance team.

• Scalable Execution: Experience leading initiatives that impact large user bases, requiring mature judgment, foresight, and execution capabilities.

Qualifications:

• 10-15 years of relevant experience in the Financial Service industry
• Experience as Applications Development Manager/DevOps/Evangelizing products for wider teams.
• Must have interacted with Senior stakeholders and influenced them as strategic advisor for Technology enablement.
• Stakeholder and people management experience
• Demonstrated leadership skills
• Proven project management skills
• Basic knowledge of industry practices and standards
• In depth Understanding DevOps and Agile technical aspects and tooling
• Consistently demonstrates clear and concise written and verbal communication
• Experienced in hands-on development of any language like Java/Python and understanding of Containers(K8S), Cloud(AWS/Google) is good to have, CI/CD pipeline and Vulnerability aspects.
• This role requires to be self starter hence should be a driven individual and passionate about technology and innovation.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred