Engineer - Global Service Operations
Tata Communications
5 - 10 years
Pune
Posted: 17/06/2025
Job Description
- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
- Should be ready to work in 24x7x365 support .
- L2 & L3 troubleshooting on proactive & reactive tickets/cases .
- Ticket life cycle management with all stake holders till the resolution, Escalation management.
- Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
- Ensure the Database management of the customer circuits.
- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.
About Company
Tata Communications is a global digital ecosystem enabler providing networking, cloud, cybersecurity, IoT, and communication services to enterprises and service providers across 190+ countries.
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