Engineer - Field IT Support

What you will do

Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Core Responsibilities

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices).
• Provide software support and local infrastructure service support (e.g., server, network and VOIP).
• Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned).
• Provide virtual Tech Hut services in region.
• Execute PC lifecycle management and perform asset management tasks as required by Corporate IT.
• Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams).
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
• Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
• Assist compliance teams with audit tasks.
• Provide satellite office support and travel for field visits, if needed.
• Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner.
• Support IT procurement as needed.
• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem.
• Manage relationship with Corporate IT.
• Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset.
• Communicate and provide updates to customers.

What we're looking for:

Required

• Minimum of 3 years’ experience in a Corporate IT environment.
• Associate's degree or equivalent experience in an IT Support role.

Preferred

• Previous Corporate IT Support Experience.