Engineer - Field IT Support
Johnson Controls
2 - 5 years
Pune
Posted: 16/05/2025
Job Description
Primary Responsibilities
- Role will be a customer facing Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team. Role will involve supporting the IT Deskside department in achieving its objectives against agreed SLAs.
- Additionally, the person might act as primary/secondary contact for IT Systems on site, LAN, WAN, Voice, Printing services, etc.
- “Act as the key person” in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery of the supported SSC."
- Work with Ham Pro Teams to support End user computing requirements
- Further responsibilities:
- Work within Johnson Controls guidelines to ensure compliance to corporate IT standards
- Acts as an advisor for the functional or business group that the system supports
- Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
- Provides service requests and level 2 incidents/problems management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements
- Assisting during tasks provided by external service providers
- Monitor’s system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations
- Provides effective technical documentation to clearly communicate procedures and developments to other IT personnel
- Implementation of site IT projects
- Coordinating education and training for IT related activities at the site
Secondary Responsibilities
- IT asset and Inventory Management.
- Providing Daily, Weekly and Monthly Asset and Inventory Report with Management.
- Physical Asset Verification with Data Available in CMDB and other Report.
- Tracking and follow up with Users and HR for asset return.
- Returning of Asset to Suppliers and Dispose when required.
- Monthly Asset reconciliation.
- Supporting other LOB and Site in their asset Management.
- Required Skills:
- Ability to recognize and respond to customer expectations with a sense of urgency
- Excellent support awareness of Desktop, Laptop and Peripheral devices
- Excellent analytical, interpersonal and communication skills with strong problem-solving abilities
- Ability to handle cross-functional tasks in parallel
- Ability to work independently in dynamic, fast-paced environment
- Demonstrated ability to work in a team environment, work collaboratively with IT team members, and communicate effectively with all levels of management
- Proven sensitivity to cultural diversity in the business environment
- Proven ability to assist in installation, configuration, and setup of different Applications
- Self-motivated with good organizational skills
- Proven ability to quickly build up working knowledge in previously unknown technologies
- Basic project management skills with the ability to plan and monitor projects involving customers, other IT departments
- Good understanding of office products, such as Microsoft Office
- Good understanding of Network standards – WAN, LAN, TCP/IP
- Good understanding of Smart-Device technology - iOS, Android, Windows Mobile etc.
- General IT awareness of Back Office solutions (Server, SAN, Data Protection, Cloud)
- ITIL certification is plus
About Company
Johnson Controls is a global leader in building technology, offering solutions in HVAC, fire, and security systems, along with energy storage solutions. The company provides sustainable and efficient building solutions for industries like healthcare, education, and government.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).