Engineer - Collaboration Support [T500-22765]

ANSR is hiring for one of its clients.

About Land OLakes:

Land OLakes, Inc. is a 100-year-old farmer-owned cooperative originally formed with the purpose of working together to create new market opportunities for dairy producers. Our journey began in 1921, when 320 dairy farmers met in St. Paul, Minnesota, to form the Minnesota Cooperative Creameries Association. Their idea was simple: join together to effectively market and distribute members dairy production across the country. Today, our four businesses give us a farmer-to-fork view of agriculture. Paired with our co-op ownership model, were uniquely qualified to fulfill our purpose of feeding human progress. Were looking for big thinkers and big dreamers to help us imagine the future of food and agriculture.

Be a part of a Fortune 500, $17 billion farmer-owned cooperative that is actively shaping the food and agriculture industry for the better. Join us in solving some of the worlds most important food challenges.

Internal/External Collaboration:

• Works cross-functionally with internal/external IT partners to support collaboration systems to meet enterprise objectives.
• Participates in the development of long-term strategic goals for collaboration systems, software, and physical endpoints.
• Review and implement upgrades to critical infrastructure, servers, and applications involved in a M365 Hybrid environment
• Assists senior team members on the design and implementation of collaboration technologies and advanced functions of the technology stack.
• Assists senior team members on implementations and migrations for mergers and acquisitions.

Customer Support:

• Experience in the support of M365 platform (Exchange, SharePoint, Teams, Entra) and supporting technologies, including Email Authentication (SPF, DKIM, DMARC).
• Diagnoses, troubleshoots, and resolves software and hardware issues across the enterprise.
• Assist the support teams as a Tier 2 escalation point and provides guidance and training on current and future IT needs.

Process Management:

• Assists senior team members new product and service evaluation, design, implementation, testing, debugging, and documentation.
• Assists senior team members with architecture, design, implementation, and maintenance of collaboration technology systems.
• Follows established ITIL processes/procedures and drives improvements with process, quality assurance, and standard operating procedures.
• Continually drives improvements including process waste reduction and automation.
• Create scripts and other automated processes to maximize operational efficiencies.

Required Experience/Knowledge/Skills (to be able to perform this job):

• Experience with the following technologies:
• 1-2 years of full-time experience troubleshooting and supporting the Office/Microsoft 365 platform.
• Including Exchange and SharePoint. 1-2 years experience with Teams, Power Platform, and Yammer. Additional experience with PowerShell, Active Directory, Azure Active Directory, Email Authentication Mechanisms, Microsoft Defender for Office 365 (aka Office 365 Advanced Threat Protection), and Windows OS as required to complete daily functions.

Knowledge of:

• Extensive PowerShell knowledge in creating and maintaining scripts
• Implementation/configuration/support of Microsoft 365 platform/service components, collaboration tools and technologies supporting these individual components
• Migrations to Microsoft 365 and Integrations due to mergers and acquisitions
• Core understanding of Active Directory, Azure Active Directory, and Identity Federation

Ability/Skills:

• Effective time management skills and a demonstrated ability to balance demands from projects, proactive enhancements, and reactive day to day operational support, occasionally in high-pressure situations
• Strong verbal/written communication skills with an ability to explain technical concepts to a non-technical audience
• Ability to document technical environment(s) and translate to functional understanding
• Ability to maintain good interpersonal relationships in a team atmosphere and collaborative environment
• Build a close working relationship with other engineering teams, to leverage in case of escalations and to drive cross-functional improvements
• Understand business goals and drivers and translate into appropriate facilitating technologies
• Tracks industry trends and maintains knowledge of new and emerging technologies