Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is responsible for overseeing a team of campaign builders executing high volume omni-channel campaigns. This individual will be responsible for ensuring end user readiness to integrate and adopt new technology and support adoption of processes into daily operations.

Will assist in planning, coordinating, executing, and peer review of complex, omni-channel campaigns using Adobe Campaign Classic and Adobe Experience Platform. Offers deployment support and analysis in the areas of marketing readiness, user acceptance testing, and live trial.
Will serve as SME for Adobe Campaign across the business. Will partner closely with product owners to help inform and influence product roadmap to improve functionality and capabilities for personalized marketing tactics. Must have extensive experience with Adobe Campaign. This person will also be responsible for training an existing team of Adobe Campaign builders how to use Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role requires a strong understanding of both AEP and AJO, including data management, segmentation, and audience activation. The candidate should have a proven track record of working with marketing technology stacks and enabling effective customer data strategies.

Must be able to work across dev, measurement, marketing, product, and execution teams and be able to translate marketer needs into a technical campaign build with accuracy. Must be able to develop, grow, and maintain relationships with teams across the business to improve process efficiencies and campaign effectiveness.
This role will provide strong people leadership by guiding, developing, and mentoring team members to maximize their potential, fostering a culture of continuous growth, collaboration, and high performance.

Job Description

Core Responsibilities

Oversees daily operations of end-to-end multi-channel campaign creation and execution, supporting and mentoring their team throughout the process. Tracks and escalates project issues and risks as appropriate.
Supports build of complex, multi-channel campaigns across ACC, AJO, and AEP. Will be expected to understand the flow of data between multiple systems and ensure accurate targeting for deployments
Continually iterate on, enforce, and socialize the QA and peer review process for all campaigns, partnering with QA teams where applicable
Enable change management by supporting and operationalizing roll out of new technology and operational process changes. Ensures operational plans are in line with business objectives.
Define and report on key metrics to measure operational and campaign effectiveness. Will be expected to socialize reports to leadership and ensure tight communication across teams
Will partner with Comcast HQ team lead on a regular basis to foster collaboration across teams, enabling round the clock campaign production
Develops financial and operational objectives. Ensures operational plans are aligned with business objectives.
Contributes to functional strategy development.
Has a greater degree of impact on business results and typically manages one or more groups of professional employees
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Qualifications:

Demonstratable advanced working experience with Adobe Campaign, AJO, and AEP. Previous experience leading a high performing team is required Must be able to understand and interpret complex workflows and assist with builds on a daily basis.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Engineer 4 - User Experience

Comcast

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