Engineer 4, Engineering Operations

Job Summary

Job Description

Core Responsibilities

• Provides expertise in at least one functional area of technology and provides recommendations for new applications or application enhancements.
• Manages entire life cycle of most assigned projects.
• Writes application codes, develops user interfaces, develops unit test cases and harnesses; creates design, interface, system and user documentation; tests software and interfaces, supports end to end and performance testing and performs other tasks needed to complete projects.
• Assists in testing and troubleshooting hardware and applications to ensure integration with product deployments.
• Works with Business Partners when developing technical requirements and design.
• Develops deployment software and application administration software as well as creates deployment and application support documentation.
• Works within project specifications to meet goals and objectives in a timely and accurate manner; raises issues expediently that could impede the project specifications or timelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Necessary Skills and Technologies
• NET Framework (Backend and Frontend)
  • Proficiency in ASP.NET Core for building scalable web applications.
  • Experience with Blazor ,Angular JS or ASP.NET MVC for developing interactive front-end user interfaces.
  • Strong understanding of Entity Framework Core for ORM and data management.
  • Familiarity with .NET Web APIs for handling backend logic and API integrations.
• Biller Experience
  • Familiarity with Telecom Billing Technologies to effectively manage integration with existing infrastructure.
  • Experience in Biller configurations
• File Handling and Data Processing
  • Experienced with C# handling large file compression and decompression along with using libraries for parsing and processing CSV and JSON files for efficient data access.
  • Familiar with AWS S3 for scalable file storage and AWS Lambda for serverless file processing.
• Notification Systems
  • Experience with implementing real-time notifications for users regarding file submissions, errors, or outputs.
  • Integration with email services (like SendGrid or SMTP) or SMS notifications keep users updated on key actions.
• Database and Data Management
  •  Must have Expertise in SQL Server for handling large-scale databases, including stored procedures and performance optimization for fast data retrieval.
  • Knowledge of NoSQL databases (e.g., MongoDB) for handling unstructured data if needed.
• Version Control and Collaboration
  • Familiarity with Git and platforms like GitHub for managing codebases and collaborating across teams.
• Security and Compliance
  • Familiarity with Secure Development Lifecycle
  • Understanding of OAuth 2.0 and OpenID Connect for secure user authentication and data protection.
  •  Experience in data encryption for protecting sensitive data being uploaded and downloaded.
• Error Handling and Logging
  •  Proficiency in logging frameworks (e.g., Serilog, NLog) for monitoring application performance and handling errors.
  • Ability to set up a robust exception handling system to notify users of issues and ensure system stability.
• User Experience (UX) Design
  • Strong emphasis on user-centered design to ensure that the application is intuitive for non-technical users.
  • Experience in A/B testing and gathering feedback to iterate on design for better performance and usability.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience