Engineer 3, Engineering Operations

Job Summary

Job Description

Core Responsibilities

• Should have 3-5 years of proven experience in Disaster Recovery, which will include creation of strategic end to end road maps that depicts when critical systems will be tested, creation and ongoing management of disaster recovery documentation and delivery of end-to-end resilience testing in a multinational and matrixed organization.
• •To be successful in this role, it is important to have excellent verbal and written communication skills with proven goal-oriented communication and along with the ability to explain technical concepts to a non-technical audience.
• •You will be an expert in understanding how technology delivers a product or service via use of end-to-end service mapping. You should be able to think through hypothetical situations and concepts, identifying risks and weaknesses in various business processes.
• • Should have a deep understanding of resilience and its value, plus its relationship with other risk-based disciplines such as Security, Health, and Safety, Business Continuity, Crisis Management, and Threat Intelligence. You must be comfortable working with members of these teams and be able to advise them on Technical Resilience as required.
• •Resilience, positive thinking and results orientation, even in busy times and dynamic situations alongside strong problem-solving skills, a high level of analytical thinking and willingness to learn complete your profile.
• •Proven experience with ServiceNow tool and working to international Projects in multicultural Teams is desirable.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience