Engineer - IT HelpDesk
Dentsu
2 - 5 years
Mumbai
Posted: 05/02/2025
Job Description
Job Description:
Key responsibilities: Provides an interface between the business and technology, monitoring customer engagement channels and responding within set targets Provides customer with an exceptional experience Adheres to standard processes to ensure contacts are accurately prioritised, recorded, assigned, updated and resolved within service targets Maintains technical knowledge and ensures it is effectively applied to support the business Applies effective and timely escalationLocation:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
DentsuTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
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