ENGINE FIELD SERVICE TECHNICIAN - LEVEL III

DESCRIPTION

The Engine Field Service Technician – Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture.

Key Responsibilities:

• Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations.

• Perform routine and complex preventative maintenance tasks on Cummins engines and related systems in the field.

• Build and maintain strong customer relationships through prompt, efficient, and professional service.

• Utilize diagnostic software and specialized tools to troubleshoot and resolve faults in mechanical and electronic engine components.

• Interpret service documentation, wiring diagrams, and system schematics to guide repair decisions.

• Escalate unresolved technical issues to product specialists or supervisors and document all troubleshooting steps.

• Mentor and provide directions to junior technicians and apprentices; assist in planning repairs and parts ordering.

• Identify potential additional service opportunities while interacting with customers.

• Maintain cleanliness and readiness of service vehicle, tools, and equipment.

• Complete accurate service documentation, including worksheets, time logs, warranty claims, and business system updates.

• Adhere strictly to all Cummins Health, Safety & Environmental (HSE) standards and procedures, report hazards or incidents promptly.

RESPONSIBILITIES

Competencies:

• Diagnostics Application: Expert in translating customer complaints into actionable troubleshooting and repair plans.

• Engine Systems Interaction: Skilled in analyzing cross-system interactions (e.g., fuel, exhaust, cooling, aftertreatment).

• Product Repair & Maintenance: Executes efficient, high-quality repairs and preventive maintenance.

• Service Documentation: Maintains complete and accurate technical records.

• Technical Escalation: Uses data and service tools to escalate and resolve complex issues efficiently.

• Develops Talent: Coaches team members and shares technical expertise.

• Health & Safety Fundamentals: Models safety leadership in all work environments.

• Customer Focus & Communication: Builds customer trust through clear, solution-oriented interactions.

Qualifications:

• Education:

• Vocational diploma or associate degree in a relevant technical field.

• Apprentice Trained Engine Technician certification (preferred).

• Licenses/Certifications:

• Valid local driving permit.

• Compliance with any required export control or local regulations.

Experience :

• Significant hands-on field service experience, preferably in diesel engine systems.

• Advanced-level knowledge and experience with Cummins engine products.

• Proven customer service capabilities in technical support or service delivery roles.

• Experience coaching and mentoring junior technicians or apprentices (preferred).

QUALIFICATIONS

Core Skills & Knowledge:

• Deep understanding of mechanical, electrical, and electronic engine systems.

• Proficiency in using Cummins diagnostic tools and software.

• Ability to read and interpret service manuals, logic circuits, and wiring schematics.

• Competence in documenting service activities using business systems.

• Familiarity with service management tools and Microsoft Office Suite.

• Strong problem-solving, organizational, and time management skills.

• High level of self-motivation and ability to work independently in field conditions.

Additional Requirements:

• Based in Guwahati, travel across all Northeast States is required.

• Flexibility for irregular hours, remote work environments, and field-based service needs.

• Adherence to Cummins safety, compliance, and ethical standards is mandatory.