Engagement Services Specialist
Novartis
2 - 4 years
Hyderabad
Posted: 11/08/2025
Job Description
Summary
Location: Hyderabad, India
Relocation Support: Yes
Step into a role where your empathy and problem-solving skills directly shape the employee experience at Novartis. As an Engagement Services Specialist, you’ll be the first point of contact for P&O-related queries, helping employees and managers navigate their needs with clarity and care. You’ll play a key role in driving service excellence by resolving issues, analyzing feedback, and continuously improving processes—all while fostering a culture of support and collaboration.
About the Role
Key Responsibilities
- Serve as the first point of contact for P&O-related queries, ensuring a positive employee experience
- Resolve standard service requests and escalate complex issues to appropriate support teams
- Support user administration tasks, including access management and troubleshooting
- Analyze service performance indicators and feedback to identify improvement opportunities
- Prepare and deliver reports on service quality and process effectiveness
- Assist in implementing and maintaining P&O service standards and continuous improvement initiatives
- Contribute to country or business unit-level P&O projects and knowledge-sharing efforts
Essential Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Minimum 2 year of experience in HR services, payroll, or similar support functions
- Strong proficiency in spoken and written English
- Familiarity with SAP, WorkDay, SuccessFactors, or other workforce systems
- Experience using ticketing or case management systems
- Ability to work effectively in a fast-paced, service-oriented environment
Desirable Requirements
- Advanced proficiency in Microsoft Excel and other Microsoft Office tools
- Ability to collaborate effectively across time zones and virtual environments
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
About Company
Novartis is a leading global healthcare company headquartered in Basel, Switzerland. It specializes in the research, development, manufacturing, and marketing of innovative pharmaceuticals. Formed in 1996 through the merger of Ciba-Geigy and Sandoz, Novartis focuses on areas such as oncology, neuroscience, immunology, cardiovascular diseases, and gene therapies.With a strong commitment to scientific innovation, Novartis invests heavily in R&D and collaborates with biotech companies and academic institutions worldwide. The company operates in over 140 countries and serves millions of patients globally. Novartis is also known for its efforts in access to medicine, using programs like Novartis Access and Novartis Foundation to support underserved populations.
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