Engagement Program Manager

At Citi, we get to connect millions of people across hundreds of cities and countries every day. We  have been doing it for more than 200 years and do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We are looking for a high caliber professional to join Talent Management & Engagement (TME) Practice team as a Engagement Programs Manager (VP/C13) based in Mumbai, India. The incumbent will work with key internal and external stakeholders including senior leaders, co-chairs of Employee Resource Groups (ERGs), external thought leaders across Asia, Australia, Middle-East and Africa.

We are committed to fostering an inclusive work environment. We drive seven inclusion dimensions: Women, Disability, Pride, Families Matter, Generations, Veterans and Social Mobility. Our aim is to ensure that everyone, regardless of their background, feels valued and empowered to contribute to our success.

The Engagement Programs Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by applying their expertise to craft relevant solutions for the franchise. They will be recognized as the SME for their coverage area which will include one or more of the dimensions of diversity shared above as well as geographic/ business coverage and ownership for key external partnerships. The role requires basic commercial awareness. Excellent communication, creative thinking, diplomacy skills and the ability to lead through influence are required to guide, influence and convince others, in particular colleagues outside of their immediate team.

The Engagement Programs Manager will play a pivotal role in advancing Citi’s Inclusion strategy. The incumbent will collaborate with various stakeholders to create business plans, monitor progress, manage budgets, and ensure the program is aligned with the bank’s strategic objectives and governance requirements. The incumbent will work closely with ERG Leaders, Networks Program Manager, and Global TME team members to ensure smooth governance. Additionally, they will need to partner with CHROs / CCOs and their teams for the geographies in their coverage areas.

In this role, your key responsibilities include:

• Reviews data and recommends interventions based on attrition, hiring, promotion rates, and representation trends across levels and demographic groups across the enterprise and Legal Entity groups.
• Analyzes and reports insights that inform leadership decisions, team priorities, and program execution.
• Engages and partners with relevant external inclusion organizations that can serve as thought partners and sources of Inclusion best practices, tools and resources.
• Design strategies, tools, programs to address Inclusion challenges and align with goals and benchmarks.
• Facilitating culture focus groups and ensuring outcomes are identified and actioned.
• Report generation for effective tracking and reporting on ROI of Inclusion programs and initiatives.
• Provides thought leadership and best practice tools and resources to In-Business/ Country TME Councils as required.
• Creates effective communication channels to drive engagement and action, in partnership with stakeholders.
• Gather data and inputs from relevant partners such as Recruiting, Early Careers, Mobility, etc. strategy and planning.
• Takes ownership for regulatory reporting in the geographies managed.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 7-10 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in Microsoft Office, with an emphasis on MS Excel and MS Power Point.
• Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
• Self-motivated and detail oriented.
• Understanding of budgeting and financial management principles is good to have.
• Strong organizational and project management skills will be an additional advantage. Excellent interpersonal skills, with the ability to work effectively across all levels of the organization and in a global team within.
• Ability to navigate a complex, matrixed, global organization will be an advantage
• Experience with/ exposure to and a passion for driving Inclusion is highly desirable.
• Bachelor’s/University degree, Master’s degree preferred