Engagement Manager (HCM)

Senior Manager Enterprise HCM Implementation (AI Focus)

Location: Hyderabad

Experience: 1215 Years

Industry: Service-Led HCM / HR Tech / Digital HR Transformation

About Darwinbox:

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

Role Overview

We are seeking a seasoned Senior Manager Enterprise HCM Implementation to lead large-scale HCM programs within a service-led environment. The role requires deep expertise in end-to-end HCM implementations, strong delivery governance capabilities, and exposure to AI-enabled HR transformation initiatives.

The ideal candidate will own enterprise client engagements, drive structured implementation delivery, and enable AI-driven optimization across HR systems.

Key Responsibilities

HCM Implementation Leadership

• Lead full lifecycle enterprise HCM implementations (Core HR, Talent, Workforce Management, etc.)
• Conduct requirement workshops, solution blueprinting, and process mapping
• Oversee configuration, integrations, testing cycles (SIT/UAT), and go-live stabilization
• Ensure adherence to implementation methodologies and delivery governance frameworks
• Manage cross-functional delivery teams across functional and technical workstreams

Client Engagement & Governance

• Serve as the primary engagement owner for enterprise accounts
• Drive governance forums, executive reviews, and performance reporting
• Manage risks, escalations, and mitigation planning
• Ensure SLA adherence, delivery KPIs, and client satisfaction metrics

AI-Driven HR Transformation

• Identify opportunities to embed AI and automation across HCM processes
• Drive implementation of AI-enabled reporting, analytics, and workforce insights
• Improve efficiency, compliance, and decision-making through intelligent HR solutions
• Translate AI capabilities into measurable business outcomes

Team & Operational Leadership

• Lead and mentor delivery teams (815 members)
• Build scalable SOPs and standardized delivery practices
• Support pre-sales and solutioning discussions for new or expanding accounts
• Contribute to account growth and long-term client retention

Required Experience

• 12+ years of experience in HCM implementation within service-led organizations
• Proven experience managing end-to-end enterprise HCM programs
• Strong understanding of HR processes and system configurations
• Experience in structured delivery governance and stakeholder management
• Exposure to AI-enabled HR tools, automation initiatives, or digital HR transformation
• Strong client-facing communication and leadership skills

Preferred

• Experience with platforms such as Workday / SAP SuccessFactors / Oracle HCM
• Experience managing multi-country or large enterprise implementations
• Exposure to account growth or commercial management